{"id":103,"date":"2025-02-24T09:55:55","date_gmt":"2025-02-24T08:55:55","guid":{"rendered":"https:\/\/www.heartside.fr\/?page_id=103"},"modified":"2026-05-28T10:58:28","modified_gmt":"2026-05-28T08:58:28","slug":"conditions-generales-de-ventes","status":"publish","type":"page","link":"https:\/\/www.heartside.fr\/index.php\/conditions-generales-de-ventes\/","title":{"rendered":"Conditions G\u00e9n\u00e9rales de Ventes \/ General Terms & Conditions (in English below the french one)"},"content":{"rendered":"\n

CONDITIONS GENERALES DE VENTE <\/strong> <\/p>\n\n\n\n

Derni\u00e8re mise \u00e0 jour : f\u00e9vrier 2025 <\/p>\n\n\n\n

VEUILLEZ LIRE ATTENTIVEMENT<\/strong> LES PR\u00c9SENTES CGV, NOS CGU ET NOTRE POLITIQUE DE CONFIDENTIALIT\u00c9 REPRODUITES EN ANNEXE) AVANT DE SIGNER NOTRE OFFRE COMMERCIALE. <\/p>\n\n\n\n

EN COCHANT LA CASE DEDIEE FIGURANT DANS L\u2019OFFRE COMMERCIALE VOUS DONNEZ VOTRE CONSENTEMENT EXPRES POUR QUE L’EXECUTION DU CONTRAT COMMENCE AVANT L’EXPIRATION DU DELAI DE RETRACTATION DE 14 JOURS ET RECONNAISSEZ QUE VOUS PERDREZ ALORS VOTRE DROIT DE RETRACTATION. A DEFAUT, VOUS POURREZ VOUS RETRACTER DANS CE DELAI ET NOUS VOUS FOURNIRONS UN ACCES A NOTRE APPLICATION 14 JOURS APRES LA CONCLUSION DU CONTRAT. <\/p>\n\n\n\n

NOUS VOUS INFORMONS QUE NOS SERVICES SONT FOURNIS AUX CONSOMMATEURS POUR UN USAGE NON PROFESSIONNEL<\/strong> UNIQUEMENT<\/strong>. TOUTE UTILISATION DANS LE CADRE D\u2019UNE ACTIVITE ECONOMIQUE OU COMMERCIALE, A QUELQUE TITRE QUE CE SOIT, DOIT FAIRE L\u2019OBJET D\u2019UN ACCORD COMMERCIAL ECRIT CONCLU AVEC HEARTSIDE.  <\/p>\n\n\n\n

LEXIQUE DES TERMES UTILISES DANS LES CGUV<\/strong> <\/p>\n\n\n\n

\u201c<\/em>Application<\/em><\/strong>\u201d<\/em> <\/td>d\u00e9signe l\u2019application mobile \u00e9dit\u00e9e par HEARTSIDE, t\u00e9l\u00e9chargeable sur les plateformes AppStore et GooglePlay et qui peut \u00eatre install\u00e9e sur un Terminal Mobile compatible d\u00e9tenu par l\u2019Utilisateur.  <\/td><\/tr>
\u201cCode d\u2019Acc\u00e8s\u201d<\/em><\/strong> <\/td>d\u00e9signe le code personnel fourni par HEARTSIDE suite \u00e0 la validation de l\u2019Offre Commerciale et le paiement du Prix. Le Code d\u2019Acc\u00e8s vous permet d\u2019acc\u00e9der \u00e0 l\u2019Application et \u00e0 ses Fonctionnalit\u00e9s.  <\/td><\/tr>
\u201c<\/em>Compte Personnel<\/em><\/strong>\u201d<\/em> <\/td>d\u00e9signe le compte personnel dont vous \u00eates titulaire sur l\u2019Application. <\/td><\/tr>
\u201c<\/em>Contenu(s)<\/em><\/strong>\u201d<\/em> <\/td>d\u00e9signe (i<\/strong>) d\u2019une part, l\u2019ensemble des photographies, dessins, textes et autres \u00e9l\u00e9ments que vous serez amen\u00e9 \u00e0 importer dans l\u2019Application dans le cadre de son utilisation et au sujet desquels vous garantissez disposer des Droits de Propri\u00e9t\u00e9 Intellectuelle associ\u00e9s (\u00ab\u202fContenus Initiaux<\/em><\/strong>\u202f\u00bb) et, (ii<\/strong>) d\u2019autre part, le contenu que vous allez g\u00e9n\u00e9rer gr\u00e2ce \u00e0 l\u2019Application \u00e0 partir des Contenus Initiaux (\u00ab\u202fContenu D\u00e9riv\u00e9<\/em><\/strong>\u202f\u00bb).  <\/td><\/tr>
\u201c<\/em>Contrat<\/em><\/strong>\u201d<\/em> <\/td>d\u00e9signe un tout indivisible compos\u00e9 : (i)<\/strong> de l\u2019Offre commerciale, soumise \u00e0 nos CGV, (ii)<\/strong> des pr\u00e9sentes CGU, (iii) <\/strong>de <\/strong>la Politique de confidentialit\u00e9<\/a>.  <\/td><\/tr>
\u201c<\/em>Donn\u00e9e Personnelle<\/em><\/strong>\u201d<\/em> <\/td>d\u00e9signe toute information relative \u00e0 une personne physique identifi\u00e9e ou identifiable telle que d\u00e9finie par l’article 4 du RGPD. Une personne physique identifiable est une personne physique qui peut \u00eatre identifi\u00e9e, directement ou indirectement, par r\u00e9f\u00e9rence \u00e0 un identifiant tel qu’un nom, un num\u00e9ro d’identification, des donn\u00e9es de localisation, un identifiant en ligne ou \u00e0 un ou plusieurs facteurs sp\u00e9cifiques \u00e0 l’identit\u00e9 physique, physiologique, g\u00e9n\u00e9tique, mentale, \u00e9conomique, culturelle ou sociale de cette personne physique.  <\/td><\/tr>
\u201c<\/em>Droits de Propri\u00e9t\u00e9 Intellectuelle<\/em><\/strong>\u201d<\/em> <\/td>d\u00e9signent l\u2019ensemble des droits portant sur les cr\u00e9ations telles que notamment les inventions, les \u0153uvres litt\u00e9raires et artistiques, les d\u00e9nominations, les images, les photographies, les applications et \u00e9l\u00e9ments qui les composent (logiciels, interface homme machine, technologies sous-jacentes, etc.)   <\/td><\/tr>
\u201c<\/em>Fonctionnalit\u00e9s<\/em><\/strong>\u201d<\/em> <\/td>d\u00e9signent l\u2019ensemble des fonctionnalit\u00e9s offertes par l\u2019Application, en ce compris le dispositif d\u2019importation et de stockage de Contenus ainsi que le dispositif de g\u00e9n\u00e9ration de Contenus D\u00e9riv\u00e9s.  <\/td><\/tr>
\u201c<\/em>Heartside<\/em><\/strong>\u201d ou \u201c<\/em>nous<\/em><\/strong>\u201d <\/em> <\/td>d\u00e9signe la soci\u00e9t\u00e9 Heartside, soci\u00e9t\u00e9 par actions simplifi\u00e9e au capital social de 131.000 euros, immatricul\u00e9e au Registre du Commerce et des Soci\u00e9t\u00e9s de Bordeaux sous le num\u00e9ro 979.271.194, dont le si\u00e8ge social est situ\u00e9 1, rue du Milan \u2013 33650 SAINT MEDARD-D\u2019EYRANS (France). Heartside, qui est la soci\u00e9t\u00e9 avec laquelle vous contractez, est \u00e9ditrice et titulaire des droits sur l\u2019Application.   <\/td><\/tr>
\u201c<\/em>Inscription<\/em><\/strong>\u201d<\/em> <\/em> <\/td>d\u00e9signe la proc\u00e9dure d\u2019inscription d\u00e9crite dans les pr\u00e9sentes CGV, qui est n\u00e9cessaire pour acc\u00e9der \u00e0 l\u2019Application et aux Fonctionnalit\u00e9s.  <\/td><\/tr>
\u201c<\/em>Jour Calendaire<\/em><\/strong>\u201d<\/em> <\/td>un jour calendaire d\u00e9signe tout jour du calendrier de l’ann\u00e9e civile, y compris les jours f\u00e9ri\u00e9s et ch\u00f4m\u00e9s.  <\/td><\/tr>
\u201c<\/em>Lois<\/em><\/strong>\u201d<\/em> <\/td>d\u00e9signent les lois et r\u00e8glementations de toute nature en vigueur auxquels : (i)<\/strong> une Partie est assujettie,\u202f(ii)<\/strong> et\/ou en vigueur dans le pays dans lequel l\u2019Application et les Services sont fournis\u202f; (iii)<\/strong> et\/ou dans le pays o\u00f9 vous r\u00e9sidez ou acc\u00e9dez \u00e0 l\u2019Application.  <\/td><\/tr>
\u201c<\/em>Offre Partenaire<\/em><\/strong>\u201d<\/em> <\/td>d\u00e9signe tout accord conclu entre vous et un de nos partenaires commerciaux (les \u00ab\u202fPartenaires<\/em><\/strong>\u202f\u00bb) vous permettant de b\u00e9n\u00e9ficier de nos Services, en ce compris l\u2019acc\u00e8s \u00e0 l\u2019Application, sans signer d\u2019Offre Commerciale particuli\u00e8re avec nous.  <\/td><\/tr>
\u201c<\/em>Offre Commerciale<\/em><\/strong>\u201d<\/em> <\/td>d\u00e9signe le devis que nous proposons \u00e0 toute personne souhaitant utiliser nos Services et utiliser notamment notre Application (hors Offres Partenaires).  <\/td><\/tr>
\u201c<\/em>Partie<\/em><\/strong>\u201d ou \u201c<\/em>Parties<\/em><\/strong>\u201d<\/em> <\/td>d\u00e9signe l\u2019Utilisateur (vous) et\/ou Heartside (nous), selon le cas.  <\/td><\/tr>
\u201c<\/em>Prix<\/em><\/strong>\u201d <\/em> <\/td>d\u00e9signe le prix figurant dans l\u2019Offre Commerciale, dont le r\u00e8glement conditionne (i<\/strong>) d\u2019une part, l\u2019acc\u00e8s \u00e0 l\u2019Application et aux Fonctionnalit\u00e9s, (ii<\/strong>)\u202fd\u2019autre part, l\u2019acc\u00e8s au nombre de Rendez-vous d\u2019Exp\u00e9rience d\u00e9finis dans l\u2019Offre Commerciale (hors Service de Cr\u00e9ation d\u2019\u0153uvre d\u2019art).  <\/td><\/tr>
\u201c<\/em>Rendez-vous d\u2019Exp\u00e9rience<\/em><\/strong>\u201d<\/em> <\/td>d\u00e9signe le(s) rendez-vous physique que vous devrez prendre avec HEARTSIDE, ou avec l\u2019un de nos Partenaires, afin de cr\u00e9er un Contenu D\u00e9riv\u00e9 \u00e0 l\u2019aide de nos mat\u00e9riels de r\u00e9alit\u00e9 virtuelle, connect\u00e9s \u00e0 l\u2019Application. Les Parties conviennent que tout Rendez-vous d\u2019Exp\u00e9rience suppl\u00e9mentaire donnera lieu \u00e0 une facturation sp\u00e9cifique sur la base du tarif indiqu\u00e9 dans l\u2019Offre Commerciale.  <\/td><\/tr>
\u201c<\/em>RGPD<\/em><\/strong>\u201d<\/em> <\/td>d\u00e9signe le r\u00e8glement (UE) 2016\/679 du Parlement europ\u00e9en et du Conseil du 27 avril 2016 relatif \u00e0 la protection des personnes physiques \u00e0 l’\u00e9gard du traitement des donn\u00e9es \u00e0 caract\u00e8re personnel et \u00e0 la libre circulation de ces donn\u00e9es.  <\/td><\/tr>
\u201c<\/em>Services<\/em><\/strong>\u201d<\/em> <\/td>d\u00e9signent les services qui vous sont fournis par Heartside en application et dans les conditions du Contrat, en ce compris l\u2019acc\u00e8s \u00e0 l\u2019Application et \u00e0 ses Fonctionnalit\u00e9s, le Rendez-vous d\u2019Exp\u00e9rience et les Services de Cr\u00e9ation d\u2019\u0153uvre d\u2019art.  <\/td><\/tr>
\u201c<\/em>Service <\/em><\/strong>de Cr\u00e9ation d\u2019\u0153uvre <\/em><\/strong>d\u2019art<\/em><\/strong>\u201d<\/em> <\/td>d\u00e9signe le service compl\u00e9mentaire, propos\u00e9 par HEARTSIDE, permettant aux Utilisateurs de demander la cr\u00e9ation d\u2019une \u0153uvre d\u2019art physique en 2D ou 3D \u00e0 partir du Contenu D\u00e9riv\u00e9 cr\u00e9\u00e9 via l\u2019Application. La cr\u00e9ation d\u2019une \u0153uvre d\u2019art fait l\u2019objet d\u2019un devis d\u00e9di\u00e9 associ\u00e9 \u00e0 un compl\u00e9ment de Prix.   <\/td><\/tr>
\u201c<\/em>Terminal Mobile<\/em><\/strong>\u201d<\/em> <\/td>d\u00e9signe le smartphone ou la tablette compatible connect\u00e9 au r\u00e9seau internet dont vous devez \u00eatre \u00e9quip\u00e9 pour t\u00e9l\u00e9charger et installer l\u2019Application.  <\/td><\/tr>
\u201c<\/em>Utilisateur<\/em><\/strong>\u201d ou \u201c<\/em>vous<\/em><\/strong>\u201d<\/em> <\/td>d\u00e9signe tout utilisateur de l\u2019Application ayant pr\u00e9alablement obtenu le droit d\u2019y acc\u00e9der en signant une Offre Commerciale ou en b\u00e9n\u00e9ficiant d\u2019une Offre Partenaire.  <\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

IDENTITE DE VOTRE CO-CONTRACTANT<\/strong> <\/p>\n\n\n\n

D\u00e9nomination sociale<\/strong> <\/td>HEARTSIDE <\/td><\/tr>
Forme sociale<\/strong> <\/td>Soci\u00e9t\u00e9 par actions simplifi\u00e9e <\/td><\/tr>
Si\u00e8ge social<\/strong> <\/td>1, rue du Milan \u2013 33650 SAINT MEDARD-D\u2019EYRANS (France) <\/td><\/tr>
Num\u00e9ro d\u2019inscription au RCS<\/strong> <\/td>979.271.194 <\/td><\/tr>
Capital social<\/strong> <\/td>131.000,00 \u20ac <\/td><\/tr>
Num\u00e9ro de TVA intracommunautaire<\/strong> <\/td>FR08979271194 <\/td><\/tr>
Tel\u00e9phone<\/strong> <\/td>+33 6 84 55 01 72 <\/td><\/tr>
Email  service commercial<\/strong> <\/td>contact@heartside.fr <\/td><\/tr>
Email Service clients<\/strong> <\/td>contact@heartside.fr <\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

OBJET DES CGV<\/strong> <\/p>\n\n\n\n

Objet.<\/strong> Les pr\u00e9sentes CGV ont pour objet de d\u00e9finir les conditions contractuelles dans lesquelles\u202fnous fournissons nos Services aux Utilisateurs qui nous en font la demande. Elles composent, avec l\u2019Offre Commerciale sign\u00e9e par l\u2019Utilisateur et nos CGU ci-annex\u00e9es, le Contrat que vous concluez avec Heartside. <\/p>\n\n\n\n

D\u00e9clarations.<\/strong> En signant notre Offre Commerciale, vous d\u00e9clarez que : (i)<\/strong> vous avez pris connaissance et accept\u00e9 nos CGV et nos CGU ci-annex\u00e9es, (ii)<\/strong> vous avez la capacit\u00e9 juridique et l\u2019\u00e2ge l\u00e9gal n\u00e9cessaires pour signer le Contrat, (iii)<\/strong> vous utiliserez les Services pour un usage personnel uniquement, y compris lorsque vous acc\u00e9dez \u00e0 l\u2019Application via une Offre Partenaire, (iv)<\/strong> vous avez pris connaissance de notre Politique de confidentialit\u00e9<\/a>. <\/p>\n\n\n\n

Modifications.<\/strong> Les CGV pouvant faire l’objet de modifications ult\u00e9rieures, la version qui vous est applicable est celle en vigueur \u00e0 la date de signature de l\u2019Offre Commerciale. <\/p>\n\n\n\n

Pr\u00e9cisions.<\/strong> Le fait de ne pas exercer, \u00e0 un moment quelconque, une pr\u00e9rogative reconnue par le Contrat ou de ne pas exiger l’application d’une stipulation quelconque du Contrat ne pourra en aucun cas \u00eatre interpr\u00e9t\u00e9, ni comme une modification du Contrat, ni comme une renonciation expresse ou tacite au droit d’exercer ladite pr\u00e9rogative dans l’avenir, ou au droit d’exiger l’ex\u00e9cution des engagements souscrits aux pr\u00e9sentes. Dans l’hypoth\u00e8se o\u00f9 l’un quelconque des termes des CGV serait consid\u00e9r\u00e9 comme ill\u00e9gal ou inopposable par une d\u00e9cision de justice, les autres dispositions resteront en vigueur. <\/p>\n\n\n\n

DESCRIPTION DES SERVICES<\/strong> <\/p>\n\n\n\n

Application et Fonctionnalit\u00e9s.<\/strong> Les Services fournis par Heartside, qui sont plus amplement d\u00e9taill\u00e9s dans l\u2019Offre Commerciale, comprennent notamment\u202f: (i)<\/strong> la fourniture des Codes d\u2019Acc\u00e8s n\u00e9cessaires au d\u00e9blocage de l\u2019Application t\u00e9l\u00e9charg\u00e9e par le Client dans un d\u00e9lai maximum de sept (7) Jours Calendaires, (ii)<\/strong> le b\u00e9n\u00e9fice de l\u2019ensemble des Fonctionnalit\u00e9s de l\u2019Application et, en particulier, l\u2019acc\u00e8s \u00e0 l\u2019interface, aux fonctions d\u2019imports et de stockage de Contenus dans une biblioth\u00e8que num\u00e9rique, \u00e0 la configuration de pr\u00e9f\u00e9rences afin d\u2019\u00eatre en mesure de cr\u00e9er un Contenu D\u00e9riv\u00e9e lors d\u2019un Rendez-vous d\u2019Exp\u00e9rience, (iii)<\/strong> la facult\u00e9 de prendre un nombre de Rendez-vous d\u2019Exp\u00e9rience d\u00e9fini dans l\u2019Offre Commerciale afin de proc\u00e9der \u00e0 la cr\u00e9ation de Contenus D\u00e9riv\u00e9s. L\u2019utilisation de l\u2019Application et de ses Fonctionnalit\u00e9s est conditionn\u00e9e \u00e0 l\u2019acceptation et au respect des CGU, qui sont annex\u00e9es aux pr\u00e9sentes et qui vous sont de nouveau pr\u00e9sent\u00e9es lors de votre premi\u00e8re connexion. <\/p>\n\n\n\n

Rendez-vous d\u2019Exp\u00e9rience.<\/strong> Pour prendre un Rendez-vous d\u2019Exp\u00e9rience, il vous suffit de contacter notre service client par email ou t\u00e9l\u00e9phone aux coordonn\u00e9es pr\u00e9cis\u00e9es en section \u00ab\u202fidentit\u00e9 de votre co-contractant\u202f\u00bb. Nous nous engageons \u00e0 vous r\u00e9pondre rapidement afin de fixer avec vous une date et un lieu dans lequel nous vous accueillerons et vous fournirons l\u2019ensemble du mat\u00e9riel de r\u00e9alit\u00e9 virtuelle n\u00e9cessaire. <\/p>\n\n\n\n

Services de Cr\u00e9ation d\u2019\u0153uvre d\u2019art. <\/strong>Nous vous offrons la possibilit\u00e9 de faire de cr\u00e9er des \u0153uvres d\u2019art 2D ou 3D de vos Contenus D\u00e9riv\u00e9s. Le Service d\u2019Impression est soumis \u00e0 la validation d\u2019un devis distinct et au r\u00e8glement d\u2019un compl\u00e9ment de prix par vos soins fix\u00e9 conform\u00e9ment \u00e0 notre grille tarifaire applicable. <\/p>\n\n\n\n

CONCLUSION DU CONTRAT<\/strong> <\/p>\n\n\n\n

Contrat.<\/strong> Chaque demande fait l\u2019objet d\u2019une Offre Commerciale d\u00e9taillant les Services ainsi que le Prix \u00e0 r\u00e9gler.  <\/p>\n\n\n\n

Conclusion.<\/strong> Le Contrat n\u2019est consid\u00e9r\u00e9 comme conclu et la vente de Services d\u00e9finitive qu\u2019apr\u00e8s signature de l\u2019Offre Commerciale pendant sa dur\u00e9e de validit\u00e9 et r\u00e8glement int\u00e9gral du Prix par vos soins. <\/p>\n\n\n\n

CONDITIONS FINANCIERES<\/strong> <\/p>\n\n\n\n

Prix<\/strong>. Nos Services sont fournis aux tarifs en vigueur au jour de la confirmation de l’acceptation de l\u2019Offre Commerciale, tels que figurant dans ce m\u00eame document. Le prix indiqu\u00e9 est le Prix d\u00e9finitif (hors Services de Cr\u00e9ation d\u2019\u0153uvre d\u2019art). Il exprim\u00e9 en Euros, HT et TTC. Nous pouvons mettre \u00e0 jour nos prix et nos conditions de paiement \u00e0 tout moment.  <\/p>\n\n\n\n

Pr\u00e9cisions.<\/strong> Le Prix comprend notamment tous les Services indiqu\u00e9s dans l\u2019Offre Commerciale ainsi que les Services de mises \u00e0 jour, de maintenance et d\u2019assistance dans le cadre l\u2019utilisation de l\u2019Application, conform\u00e9ment aux termes de nos CGU. Il ne comprend en revanche pas les Services de Cr\u00e9ation d\u2019\u0153uvre d\u2019art, qui sont fournis selon devis d\u00e9di\u00e9. <\/p>\n\n\n\n

Facture.<\/strong> Une facture vous sera remise lors de la fourniture des Services. <\/p>\n\n\n\n

Paiement du Prix.<\/strong> Le Prix est payable comptant, en totalit\u00e9 au jour de l\u2019acceptation de l\u2019Offre Commerciale par virement bancaire sur le compte bancaire d\u2019Heartside. Nous ne sommes pas tenus de proc\u00e9der \u00e0 la fourniture des Services si le prix ne nous a pas \u00e9t\u00e9 pr\u00e9alablement r\u00e9gl\u00e9 en totalit\u00e9 dans les conditions ci-dessus indiqu\u00e9es. Les paiements effectu\u00e9s ne seront consid\u00e9r\u00e9s comme d\u00e9finitifs qu’apr\u00e8s encaissement effectif des sommes dues. <\/p>\n\n\n\n

Incident de paiement.<\/strong> Nous nous r\u00e9servons le droit, en cas de non-respect des conditions de paiement figurant ci-dessus, de suspendre ou d’annuler la fourniture des Services et\/ou de suspendre l’ex\u00e9cution de nos obligations.  <\/p>\n\n\n\n

FOURNITURE DES SERVICES<\/strong> <\/p>\n\n\n\n

Services.<\/strong> Les Services command\u00e9s par le Client sont pr\u00e9cis\u00e9s dans l\u2019Offre Commerciale.  <\/p>\n\n\n\n

Retards.<\/strong> Si les codes d\u2019Acc\u00e8s n\u2019ont pas \u00e9t\u00e9 fournis dans le d\u00e9lai de sept (7) Jours Calendaires (sauf non-renonciation \u00e0 votre droit de r\u00e9tractation), pour toute autre cause que la force majeure ou votre fait, vous pourrez nous notifier : (i) <\/strong>soit la suspension du paiement de tout ou partie du Prix jusqu’\u00e0 ce que nous nous ex\u00e9cutions, (ii)<\/strong> soit la r\u00e9solution du Contrat, apr\u00e8s nous avoir mis en demeure de nous ex\u00e9cuter dans un d\u00e9lai suppl\u00e9mentaire raisonnable non respect\u00e9. La r\u00e9solution peut \u00eatre imm\u00e9diate si nous ne nous ex\u00e9cutons pas ou s’il est manifeste que nous ne pourrons pas fournir les Services ou si le d\u00e9lai de d\u00e9livrance non respect\u00e9 constituait, pour vous, une condition essentielle du Contrat. En cas de r\u00e9solution de la vente, les sommes vers\u00e9es vous seront alors restitu\u00e9es au plus tard dans les quatorze (14) jours qui suivent la date de d\u00e9nonciation du Contrat, sans pr\u00e9judice de l’allocation \u00e9ventuelle de dommages et int\u00e9r\u00eats \u00e0 votre profit. <\/p>\n\n\n\n

Mises \u00e0 jour.<\/strong> Nous nous engageons \u00e0 assurer, sans frais, les mises \u00e0 jour des Services et des contenus num\u00e9riques n\u00e9cessaires pour assurer le maintien de leur conformit\u00e9. Vous serez inform\u00e9 de mani\u00e8re claire de chaque mise \u00e0 jour dans un d\u00e9lai raisonnable pr\u00e9alablement \u00e0 son installation ainsi que des cons\u00e9quences de sa non-installation. En cas de refus de votre part d’installer les mises \u00e0 jour n\u00e9cessaires, nous ne pourrons \u00eatre consid\u00e9r\u00e9s comme responsable des d\u00e9fauts de conformit\u00e9 r\u00e9sultant de l’absence de mise \u00e0 jour. Toute mise \u00e0 jour non n\u00e9cessaire au maintien de la conformit\u00e9 des Services devra recueillir votre accord apr\u00e8s information circonstanci\u00e9e.  
Vous pourrez refuser l’installation de la mise \u00e0 jour non n\u00e9cessaire au maintien de la conformit\u00e9 des Services et contenus num\u00e9riques d\u00e9livr\u00e9s ou les d\u00e9sinstaller. Dans ce cas, vous pourrez r\u00e9silier sans frais le Contrat dans un d\u00e9lai de trente jours, sauf si nous vous proposons de conserver les Services et contenus num\u00e9riques d\u00e9livr\u00e9s sans la mise \u00e0 jour. <\/p>\n\n\n\n

DONNEES PERSONNELLES<\/strong> <\/p>\n\n\n\n

Information.<\/strong> Vous \u00eates inform\u00e9 que nous serons amen\u00e9s, dans le cadre de de l\u2019ex\u00e9cution des Services et de votre utilisation de l\u2019Application, \u00e0 collecter et traiter des Donn\u00e9es Personnelles vous concernant. <\/p>\n\n\n\n

R\u00e8glementation.<\/strong> Ces traitements s’effectuent conform\u00e9ment aux dispositions l\u00e9gales et r\u00e9glementaires relatives aux traitements de donn\u00e9es \u00e0 caract\u00e8re personnel et, en particulier, la Loi n\u00b078-17 du 6 janvier 1978 relative \u00e0 l’informatique, aux fichiers et aux libert\u00e9s, modifi\u00e9e RGPD, ainsi que toute autre disposition l\u00e9gislative ou r\u00e9glementaire en vigueur. <\/p>\n\n\n\n

Informations compl\u00e9mentaires.<\/strong> Les modalit\u00e9s de collecte et de traitement des Donn\u00e9es Personnelles ainsi que les droits dont vous disposez sur celles-ci peuvent \u00eatre consult\u00e9s dans notre Politique de confidentialit\u00e9, que vous devez consulter. <\/p>\n\n\n\n

RESPONSABILITE ET GARANTIES<\/strong> <\/p>\n\n\n\n

Garanties.<\/strong> Nous r\u00e9pondons de la garantie l\u00e9gale contre les vices cach\u00e9s provenant d’un d\u00e9faut de conception ou de r\u00e9alisation des Services et contenus num\u00e9riques d\u00e9livr\u00e9s. Vous pouvez d\u00e9cider de mettre en \u0153uvre la garantie contre les d\u00e9fauts cach\u00e9s des Services et contenus num\u00e9riques d\u00e9livr\u00e9s, conform\u00e9ment \u00e0 l’article 1641 du Code Civil ; dans ce cas, vous pouvez choisir entre la r\u00e9solution de la vente ou une r\u00e9duction du prix de vente conform\u00e9ment \u00e0 l’article 1644 du Code Civil. <\/p>\n\n\n\n

Reproduction des textes l\u00e9gaux<\/strong> <\/p>\n\n\n\n

Le consommateur dispose d\u2019un d\u00e9lai de deux ans \u00e0 compter de la fourniture du contenu num\u00e9rique ou du service num\u00e9rique pour obtenir la mise en \u0153uvre de la garantie l\u00e9gale de conformit\u00e9 en cas d’apparition d’un d\u00e9faut de conformit\u00e9. Durant un d\u00e9lai d\u2019un \u00e0 compter de la date de fourniture, le consommateur n’est tenu d’\u00e9tablir que l’existence du d\u00e9faut de conformit\u00e9 et non la date d’apparition de celui-ci.<\/em> <\/p>\n\n\n\n

La garantie l\u00e9gale de conformit\u00e9 emporte obligation de fournir toutes les mises \u00e0 jour n\u00e9cessaires au maintien de la conformit\u00e9 du contenu num\u00e9rique ou du service num\u00e9rique durant le d\u00e9lai pr\u00e9vu dans les Conditions G\u00e9n\u00e9rales de Vente.<\/em> <\/p>\n\n\n\n

La garantie l\u00e9gale de conformit\u00e9 donne au consommateur droit \u00e0 la mise en conformit\u00e9 du contenu num\u00e9rique ou du service num\u00e9rique sans retard injustifi\u00e9 suivant sa demande, sans frais et sans inconv\u00e9nient majeur pour lui.<\/em> <\/p>\n\n\n\n

Le consommateur peut obtenir une r\u00e9duction du prix en conservant le contenu num\u00e9rique ou le service num\u00e9rique, ou il peut mettre fin au contrat en se faisant rembourser int\u00e9gralement contre renoncement au contenu num\u00e9rique ou au service num\u00e9rique, si : 1\u00b0 Le professionnel refuse de mettre le contenu num\u00e9rique ou le service num\u00e9rique en conformit\u00e9 ; 2\u00b0 La mise en conformit\u00e9 du contenu num\u00e9rique ou du service num\u00e9rique est retard\u00e9e de mani\u00e8re injustifi\u00e9e ; 3\u00b0 La mise en conformit\u00e9 du contenu num\u00e9rique ou du service num\u00e9rique ne peut intervenir sans frais impos\u00e9s au consommateur ; 4\u00b0 La mise en conformit\u00e9 du contenu num\u00e9rique ou du service num\u00e9rique occasionne un inconv\u00e9nient majeur pour le consommateur ; 5\u00b0 La non-conformit\u00e9 du contenu num\u00e9rique ou du service num\u00e9rique persiste en d\u00e9pit de la tentative de mise en conformit\u00e9 du professionnel rest\u00e9e infructueuse.<\/em> <\/p>\n\n\n\n

Le consommateur a \u00e9galement droit \u00e0 une r\u00e9duction du prix ou \u00e0 la r\u00e9solution du contrat lorsque le d\u00e9faut de conformit\u00e9 est si grave qu’il justifie que la r\u00e9duction du prix ou la r\u00e9solution du contrat soit imm\u00e9diate. Le consommateur n’est alors pas tenu de demander la mise en conformit\u00e9 du contenu num\u00e9rique ou du service num\u00e9rique au pr\u00e9alable.<\/em> <\/p>\n\n\n\n

Dans les cas o\u00f9 le d\u00e9faut de conformit\u00e9 est mineur, le consommateur n’a droit \u00e0 l’annulation du contrat que si le contrat ne pr\u00e9voit pas le paiement d’un prix.<\/em> <\/p>\n\n\n\n

Toute p\u00e9riode d’indisponibilit\u00e9 du contenu num\u00e9rique ou du service num\u00e9rique en vue de sa remise en conformit\u00e9 suspend la garantie qui restait \u00e0 courir jusqu’\u00e0 la fourniture du contenu num\u00e9rique ou du service num\u00e9rique de nouveau conforme.<\/em> <\/p>\n\n\n\n

Ces droits r\u00e9sultent de l’application des articles L. 224-25-1 \u00e0 L.\u202f224-25-31 du code de la consommation.<\/em> <\/p>\n\n\n\n

Le professionnel qui fait obstacle de mauvaise foi \u00e0 la mise en \u0153uvre de la garantie l\u00e9gale de conformit\u00e9 encourt une amende civile d’un montant maximal de 300 000 euros, qui peut \u00eatre port\u00e9 jusqu’\u00e0 10 % du chiffre d’affaires moyen annuel (article L. 242-18-1 du code de la consommation).<\/em> <\/p>\n\n\n\n

Le consommateur b\u00e9n\u00e9ficie de la garantie l\u00e9gale des vices cach\u00e9s en application des articles 1641 \u00e0 1649 du code civil, pendant une dur\u00e9e de deux ans \u00e0 compter de la d\u00e9couverte du d\u00e9faut. Cette garantie donne droit \u00e0 une r\u00e9duction de prix si le contenu num\u00e9rique ou le service num\u00e9rique est conserv\u00e9, ou \u00e0 un remboursement int\u00e9gral contre renonciation au contenu num\u00e9rique ou au service num\u00e9rique.<\/em> <\/p>\n\n\n\n

ABSENCE DE DROIT DE RETRACTATION<\/strong> <\/p>\n\n\n\n

Absence de droit de r\u00e9traction. <\/strong>Nous vous informons que dans la mesure o\u00f9 nous fournissons un contenu num\u00e9rique sans support mat\u00e9riel avant l\u2019expiration du d\u00e9lai de 14 jours, vous ne disposez pas de droit de r\u00e9tractation. Si vous souhaitez conserver votre droit de r\u00e9traction, nous ne vous fournirons vos Codes d\u2019Acc\u00e8s qu\u2019\u00e0 l\u2019expiration d\u2019un d\u00e9lai de 14 jours. <\/p>\n\n\n\n

Pr\u00e9cisions.<\/strong>  Conform\u00e9ment \u00e0 l\u2019article L.221-28, 13\u00b0 du Code de la consommation, nous nous assurons\u202f: (i)<\/strong> que vous avez donn\u00e9 pr\u00e9alablement votre consentement expr\u00e8s pour que l’ex\u00e9cution du Contrat commence avant l’expiration du d\u00e9lai de r\u00e9tractation ; (ii)<\/strong> que vous avez reconnu que vous perdrez votre droit de r\u00e9tractation. Nous vous fournirons une confirmation de votre accord conform\u00e9ment aux dispositions du deuxi\u00e8me l’alin\u00e9a de l’article\u202fL. 221-13<\/a>. <\/p>\n\n\n\n

Services de cr\u00e9ation d\u2019\u0153uvre d\u2019art.<\/strong> Nous attirons \u00e9galement votre attention sur le fait que vous ne disposez \u00e9galement pas d\u2019un droit de r\u00e9tractation s\u2019agissant des Services de Cr\u00e9ation d\u2019\u0153uvre d\u2019art. En effet, en application de l\u2019article L.221-28, 3\u00b0 du Code de la consommation, le droit de r\u00e9tractation ne peut \u00eatre exerc\u00e9 pour les contrats de fourniture de biens confectionn\u00e9s selon les sp\u00e9cifications du consommateur ou nettement personnalis\u00e9s. <\/p>\n\n\n\n

RESOLUTION DU CONTRAT<\/strong> <\/p>\n\n\n\n

R\u00e9solution pour manquement. <\/strong>La Partie victime de la d\u00e9faillance pourra, sans pr\u00e9judice de la clause r\u00e9solutoire figurant ci-apr\u00e8s, en cas d’inex\u00e9cution suffisamment grave de l’une quelconque des obligations incombant \u00e0 l’autre Partie, notifier par lettre recommand\u00e9e avec demande d’avis de r\u00e9ception \u00e0 la Partie d\u00e9faillante, la r\u00e9solution fautive des pr\u00e9sentes, trente (30) jours apr\u00e8s l’envoi la r\u00e9ception d’une mise en demeure de s’ex\u00e9cuter rest\u00e9e infructueuse, et ce en application des dispositions de l’article 1224 du Code civil.  <\/p>\n\n\n\n

Clause r\u00e9solutoire.<\/strong> Nous nous r\u00e9servons la facult\u00e9 de suspendre et\/ou r\u00e9soudre le Contrat dans les hypoth\u00e8ses suivantes : (i)<\/strong> vous ne respectez pas nos CGU, (ii)<\/strong> nous sommes destinataires d\u2019une r\u00e9clamation \u00e0 votre encontre nous avertissant de l\u2019existence d\u2019un comportement ou d\u2019un Contenu publi\u00e9 qui porterait atteinte \u00e0 ses droits ou aux pr\u00e9sentes CGU, (iii)<\/strong> vous ne r\u00e9glez pas le Prix des Services. Il est express\u00e9ment entendu que cette r\u00e9solution pour manquement d’une Partie \u00e0 ses obligations aura lieu de plein droit, la mise en demeure r\u00e9sultant du seul fait de l’inex\u00e9cution de l’obligation, sans sommation, ni ex\u00e9cution de formalit\u00e9s. <\/p>\n\n\n\n

Exigibilit\u00e9.<\/strong> Il est express\u00e9ment convenu entre les Parties que le d\u00e9biteur d’une obligation de payer aux termes des pr\u00e9sentes, sera valablement mis en demeure par la seule exigibilit\u00e9 de l’obligation, conform\u00e9ment aux dispositions de l’article\u202f1344 du Code civil. <\/p>\n\n\n\n

Effets.<\/strong> Les prestations \u00e9chang\u00e9es entre les Parties depuis la conclusion du Contrat et jusqu’\u00e0 sa r\u00e9siliation ayant trouv\u00e9 leur utilit\u00e9 au fur et \u00e0 mesure de l’ex\u00e9cution r\u00e9ciproque de celui-ci, elles ne donneront pas lieu \u00e0 restitution pour la p\u00e9riode ant\u00e9rieure \u00e0 la derni\u00e8re prestation n’ayant pas re\u00e7u sa contrepartie. En tout \u00e9tat de cause, la Partie l\u00e9s\u00e9e pourra demander en justice l’octroi de dommages et int\u00e9r\u00eats. <\/p>\n\n\n\n

DROIT APPLICABLE – LITIGES<\/strong> <\/p>\n\n\n\n

Droit applicable. <\/strong>Les pr\u00e9sentes CGV et les op\u00e9rations qui en d\u00e9coulent sont r\u00e9gies par le droit fran\u00e7ais. Elles sont r\u00e9dig\u00e9es en langue fran\u00e7aise. Dans le cas o\u00f9 elles seraient traduites en une ou plusieurs langues, seul le texte fran\u00e7ais ferait foi en cas de litige. <\/p>\n\n\n\n

R\u00e8glement amiable. <\/strong>En cas de litige portant sur la validit\u00e9, l’interpr\u00e9tation et ou l’ex\u00e9cution des pr\u00e9sentes CGV, nous nous engageons \u00e0 tenter de r\u00e9gler notre diff\u00e9rend \u00e0 l\u2019amiable en contactant notre service client \u00e0 l\u2019adresse contact@heartside.fr<\/a> \/ Heartside, 1 Rue du Milan \u2013 33 650 Saint M\u00e9dard d\u2019Eyrans. <\/p>\n\n\n\n

Litiges. <\/strong>Tous les litiges auxquels les op\u00e9rations de fourniture de Services conclues en application Contrat pourraient donner lieu, concernant tant leur validit\u00e9, leur interpr\u00e9tation, leur ex\u00e9cution, leur r\u00e9solution ; leurs cons\u00e9quences et leurs suites et qui n’auraient pas pu \u00eatre r\u00e9solus \u00e0 l’amiable entre nous, seront soumis aux tribunaux fran\u00e7ais comp\u00e9tents dans les conditions de droit commun. <\/p>\n\n\n\n

M\u00e9diation. <\/strong>Vous \u00eates inform\u00e9 que vous pouvez en tout \u00e9tat de cause recourir \u00e0 une m\u00e9diation conventionnelle, notamment aupr\u00e8s de la Commission de la m\u00e9diation de la consommation (C. consom. art. L 612-1) ou aupr\u00e8s des instances de m\u00e9diation sectorielles existantes, ou \u00e0 tout mode alternatif de r\u00e8glement des diff\u00e9rends (conciliation, par exemple) en cas de contestation.  Les coordonn\u00e9es du m\u00e9diateur sont les suivantes : CM2C, 49 Rue de Ponthieu, 75008 Paris. Pour saisir le m\u00e9diateur, vous devez vous rendre sur cette page : https:\/\/www.cm2c.net\/declarer-un-litige.php. <\/p>\n\n\n\n

Tribunaux comp\u00e9tents.<\/strong> Si le litige doit \u00eatre port\u00e9 devant les tribunaux, il est rappel\u00e9 qu’en application de l’article L 141-5 du Code de la consommation : le consommateur peut saisir \u00e0 son choix, outre l’une des juridictions territorialement comp\u00e9tentes en vertu du code de la proc\u00e9dure civile, la juridiction du lieu o\u00f9 il demeurait au moment de la conclusion du contrat ou de la survenance du fait dommageable. <\/p>\n\n\n\n

Plateforme europ\u00e9enne.<\/strong> Il est \u00e9galement rappel\u00e9 que, conform\u00e9ment \u00e0 l’article 14 du R\u00e8glement (UE) n\u00b0524\/2013, la Commission Europ\u00e9enne a mis en place une plateforme de R\u00e8glement en Ligne des Litiges, facilitant le r\u00e8glement ind\u00e9pendant par voie extrajudiciaire des litiges en ligne entre consommateurs et professionnels de l’Union europ\u00e9enne. <\/p>\n\n\n\n

GENERAL TERMS AND CONDITIONS OF SALE <\/strong> <\/p>\n\n\n\n

Last updated: February 2025 <\/p>\n\n\n\n

PLEASE READ THESE TERMS AND CONDITIONS OF SALE<\/strong> OUR TERMS OF USE, AND OUR PRIVACY POLICY REPRODUCED IN THE APPENDIX CAREFULLY BEFORE SIGNING OUR COMMERCIAL OFFER.<\/p>\n\n\n\n

BY TICKING THE DEDICATED BOX APPEARING IN THE COMMERCIAL OFFER, YOU GIVE YOUR EXPRESS CONSENT FOR THE PERFORMANCE OF THE CONTRACT TO BEGIN BEFORE THE EXPIRY OF THE 14-DAY WITHDRAWAL PERIOD AND ACKNOWLEDGE THAT YOU WILL THEREFORE LOSE YOUR RIGHT OF WITHDRAWAL. FAILING THIS, YOU MAY WITHDRAW WITHIN THIS PERIOD AND WE WILL PROVIDE YOU WITH ACCESS TO OUR APPLICATION 14 DAYS AFTER THE CONCLUSION OF THE CONTRACT.<\/p>\n\n\n\n

WE INFORM YOU THAT OUR SERVICES ARE PROVIDED TO CONSUMERS FOR NON-PROFESSIONAL USE ONLY<\/strong>. ANY USE IN CONNECTION WITH AN ECONOMIC OR COMMERCIAL ACTIVITY, IN ANY CAPACITY WHATSOEVER, MUST BE THE SUBJECT OF A WRITTEN COMMERCIAL AGREEMENT CONCLUDED WITH HEARTSIDE.<\/p>\n\n\n\n

GLOSSARY OF TERMS USED IN THE GTCU<\/strong> <\/p>\n\n\n\n

\u201c<\/em>Application<\/em><\/strong>\u201d<\/em> <\/td>means the personal code provided by HEARTSIDE following validation of the Commercial Offer and payment of the Price. The Access Code allows you to access the Application and its Features.  <\/td><\/tr>
\u201cAccess Code\u201d<\/em><\/strong> <\/td>means the personal code provided by HEARTSIDE following validation of the Commercial Offer and payment of the Price. The Access Code allows you to access the Application and its Features.  <\/td><\/tr>
\u201cPersonal Account\u201d<\/strong><\/td>means the personal account you hold on the Application. <\/td><\/tr>
\u201cContent\u201d<\/em><\/strong> <\/td>means (i)<\/strong> on the one hand, all photographs, drawings, texts, and other elements that you may upload to the Application as part of its use and in respect of which you guarantee that you hold the associated Intellectual Property Rights (\u201cInitial Content\u201d<\/em><\/strong>) and (ii)<\/strong> on the other hand, the content that you will generate through the Application from the Initial Content(\u201cDerived Content\u201d<\/em><\/strong>).  <\/td><\/tr>
\u201c<\/em>Contract<\/em><\/strong>\u201d<\/em> <\/td>means an indivisible whole composed of: (i)<\/strong> the Commercial Offer, subject to our Terms and Conditions of Sale, (ii)<\/strong> these Terms of Use, and (iii)<\/strong> the Privacy Policy.<\/td><\/tr>
\u201c<\/em>Personal Data<\/em><\/strong>\u201d<\/em> <\/td>means any information relating to an identified or identifiable natural person as defined in Article 4 of the GDPR. An identifiable natural person is a natural person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.<\/td><\/tr>
\u201c<\/em>Intellectual Property Rights<\/em><\/strong>\u201d<\/em> <\/td>means all rights relating to creations such as, in particular, inventions, literary and artistic works, names, images, photographs, applications and their component elements (software, human-machine interface, underlying technologies, etc.).  <\/td><\/tr>
\u201c<\/em>Features<\/em><\/strong>\u201d<\/em> <\/td>means all functionalities offered by the Application, including the system for importing and storing Content as well as the system for generating “Derived Content<\/strong>“.<\/td><\/tr>
\u201c<\/em>Heartside<\/em><\/strong>\u201d or \u201c<\/em>we<\/em><\/strong>\u201d <\/em> <\/td>refers to the company Heartside, a simplified joint-stock company with a share capital of EUR 131,000, registered with the Bordeaux Trade and Companies Register under number 979.271.194, whose registered office is located at 1, rue du Milan \u2013 33650 SAINT MEDARD-D\u2019EYRANS (France). Heartside, with whom you are contracting, is the publisher and rights holder of the Application. <\/td><\/tr>
\u201c<\/em>Registration<\/em><\/strong>\u201d<\/em>  <\/td>means the registration procedure described in these Terms and Conditions of Sale, which is necessary to access the Application and the Features.  <\/td><\/tr>
\u201c<\/em>Calendar Day<\/em><\/strong>\u201d<\/em> <\/td>means any day of the calendar year, including public holidays and non-working days.  <\/td><\/tr>
\u201c<\/em>L<\/em><\/strong>aws<\/strong>\u201d<\/em> <\/td>means the laws and regulations of any kind in force to which: (i)<\/strong> a Party is subject, (ii)<\/strong> and\/or which are in force in the country where the Application and Services are provided; (iii)<\/strong> and\/or in the country where you reside or access the Application. <\/td><\/tr>
\u201c<\/em>Partner Offer<\/em><\/strong>\u201d<\/em> <\/td>means any agreement entered into between you and one of our business partners (\u201cPartners\u201d<\/strong>) allowing you to benefit from our Services, including access to the Application, without signing a specific Commercial Offer with us.<\/td><\/tr>
\u201c<\/em>Commercial Offer<\/em><\/strong>\u201d<\/em> <\/td>means the quotation we provide to any person wishing to use our Services and in particular our Application (excluding “Partner Offers<\/strong>“). <\/td><\/tr>
\u201c<\/em>Part<\/em><\/strong>y<\/em>\u201d or \u201c<\/em>Parties<\/em><\/strong>\u201d<\/em> <\/td>means the User (you) and\/or Heartside (us), as applicable.  <\/td><\/tr>
\u201c<\/em>Pri<\/em><\/strong>ce<\/strong>\u201d <\/em> <\/td>means the price indicated in the Commercial Offer, payment of which conditions (i)<\/strong> access to the Application and Features, and (ii)<\/strong> access to the number of Experience Appointments defined in the Commercial Offer (excluding “the Artwork Creation Service”<\/strong>).<\/td><\/tr>
\u201c<\/em>Experience Appointment<\/em><\/strong>\u201d<\/em> <\/td>means the physical appointment that you must schedule with HEARTSIDE, or with one of our Partners, in order to create Derived Content using our virtual reality equipment connected to the Application. The Parties agree that any additional Experience Appointment will be subject to specific invoicing based on the rates indicated in the Commercial Offer.<\/td><\/tr>
\u201c<\/em>GDPR<\/em><\/strong>\u201d<\/em> <\/td>means Regulation (EU) 2016\/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. <\/td><\/tr>
\u201c<\/em>Services<\/em><\/strong>\u201d<\/em> <\/td>means the services provided to you by Heartside pursuant to and under the conditions of the Contract, including access to the Application and its Features, the Experience Appointment, and the Artwork Creation Services.<\/td><\/tr>
\u201c<\/em>Artwork Creation Service<\/em><\/strong>\u201d<\/em> <\/td>means the additional service offered by HEARTSIDE allowing Users to request the creation of a physical 2D or 3D artwork from the “Derived Content<\/strong>” created through “the Application”<\/strong>. The creation of an artwork is subject to a dedicated quotation and additional “Price<\/strong>“.   <\/td><\/tr>
\u201c<\/em>Mobile Device<\/em><\/strong>\u201d<\/em> <\/td>means the internet-connected compatible smartphone or tablet that you must have in order to download and install the “Application”.<\/strong><\/td><\/tr>
\u201cUser\u201d or \u201cyou<\/strong>\u201d<\/em> <\/td>means any user of the Application who has previously obtained the right to access it by signing a “Commercial Offer<\/strong>” or benefiting from a “Partner Offer<\/strong>“. <\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

IDENTITY OF YOUR CONTRACTING PARTY<\/strong> <\/p>\n\n\n\n

Company name<\/strong><\/td>HEARTSIDE <\/td><\/tr>
Legal form<\/strong> <\/td>Simplified joint-stock company<\/td><\/tr>
Registered office<\/strong> <\/td>1, rue du Milan \u2013 33650 SAINT MEDARD-D\u2019EYRANS (France) <\/td><\/tr>
Registration number with the Trade and Companies Register<\/strong><\/td>979.271.194 <\/td><\/tr>
Share capital<\/strong><\/td>131.000,00 \u20ac <\/td><\/tr>
VAT number<\/strong><\/td>FR08979271194 <\/td><\/tr>
Telephone<\/strong> <\/td>+33 6 84 55 01 72 <\/td><\/tr>
Commercial service email<\/strong><\/td>contact@heartside.fr <\/td><\/tr>
Customer service email<\/strong> <\/td>contact@heartside.fr <\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

PURPOSE OF THE TERMS AND CONDITIONS OF SALE<\/strong> <\/p>\n\n\n\n

Purpose.<\/strong> These Terms and Conditions of Sale are intended to define the contractual conditions under which we provide our Services to Users who request them. Together with the Commercial Offer signed by the User and our Terms of Use attached hereto, they form the Contract concluded with Heartside<\/p>\n\n\n\n

Statements.<\/strong> By signing our Commercial Offer, you declare that: (i) <\/strong>you have read and accepted our Terms and Conditions of Sale and our Terms of Use attached hereto, (ii)<\/strong> you have the legal capacity and legal age required to enter into the Contract, (iii)<\/strong> you will use the Services for personal use only, including when you access the Application through a Partner Offer, and (iv)<\/strong> you have read our Privacy Policy<\/strong>.<\/p>\n\n\n\n

Amendments.<\/strong> As these Terms and Conditions of Sale may subsequently be amended, the version applicable to you is the one in force on the date of signature of the Commercial Offer.<\/p>\n\n\n\n

Clarifications.<\/strong> Failure to exercise, at any time, a prerogative recognized by the Contract or to require the application of any provision of the Contract may under no circumstances be interpreted as either a modification of the Contract or an express or implied waiver of the right to exercise said prerogative in the future or to require performance of the obligations undertaken herein. Should any provision of these Terms and Conditions of Sale be considered unlawful or unenforceable by a court decision, the remaining provisions shall remain in force.<\/p>\n\n\n\n

DESCRIPTION OF THE SERVICES<\/strong> <\/p>\n\n\n\n

Application and Features.<\/strong> The Services provided by Heartside, which are described in greater detail in the Commercial Offer, notably include: (i)<\/strong> the provision of the Access Codes required to unlock the Application downloaded by the Client within a maximum period of seven (7) Calendar Days, (ii)<\/strong> access to all of the Application\u2019s Features and, in particular, access to the interface, the functions for importing and storing Content in a digital library, and the configuration of preferences in order to be able to create Derived Content during an Experience Appointment, (iii)<\/strong> the possibility of scheduling a number of Experience Appointments defined in the Commercial Offer in order to create Derived Content. Use of the Application and its Features is subject to acceptance of and compliance with the Terms of Use, which are attached hereto and presented to you again upon your first connection.<\/p>\n\n\n\n

Experience Appointments.<\/strong> To schedule an Experience Appointment, you simply need to contact our customer service department by email or telephone using the contact details specified in the section \u201cidentity of your contracting party.\u201d We undertake to respond promptly in order to arrange with you a date and location where we will welcome you and provide all the necessary virtual reality equipment. <\/p>\n\n\n\n

Artwork Creation Services. <\/strong>We offer you the possibility to create 2D or 3D artworks from your Derived Content. The Printing Service is subject to the approval of a separate quotation and payment by you of an additional fee determined in accordance with our applicable pricing schedule.<\/p>\n\n\n\n

CONCLUSION OF THE CONTRACT<\/strong> <\/p>\n\n\n\n

Contrac<\/strong>t.<\/strong> Each request is subject to a Commercial Offer detailing the Services as well as the Price to be paid.<\/p>\n\n\n\n

Conclusion.<\/strong> The Contract shall only be deemed concluded and the sale of the Services final upon signature of the Commercial Offer within its validity period and full payment of the Price by you.<\/p>\n\n\n\n

FINANCIAL TERMS<\/strong> <\/p>\n\n\n\n

Price.<\/strong> Our Services are provided at the rates in force on the date of confirmation of acceptance of the Commercial Offer, as indicated therein. The stated price is the final Price (excluding Artwork Creation Services). It is expressed in Euros, excluding VAT and including VAT. We may update our prices and payment terms at any time  <\/p>\n\n\n\n

Clarifications.<\/strong> The Price notably includes all Services specified in the Commercial Offer as well as update, maintenance, and support services relating to the use of the Application, in accordance with the terms of our Terms of Use. However, it does not include Artwork Creation Services, which are provided based on a separate quotation.<\/p>\n\n\n\n

Invoice.<\/strong> An invoice will be provided to you upon delivery of the Services. <\/p>\n\n\n\n

Payment of the Price.<\/strong> The Price is payable in full in cash on the date of acceptance of the Commercial Offer by bank transfer to Heartside\u2019s bank account. We shall not be required to provide the Services if the Price has not been paid in full beforehand under the conditions set out above. Payments made shall only be deemed final upon actual receipt of the amounts due.<\/p>\n\n\n\n

IPayment Incident<\/strong>. We reserve the right, in the event of non-compliance with the payment conditions set out above, to suspend or cancel the provision of the Services and\/or suspend the performance of our obligations.  <\/p>\n\n\n\n

PROVISION OF THE SERVICES<\/strong> <\/p>\n\n\n\n

Services.<\/strong> The Services ordered by the Client are specified in the Commercial Offer. <\/p>\n\n\n\n

Delays.<\/strong> If the Access Codes have not been provided within seven (7) Calendar Days (except where you have not waived your right of withdrawal), for any reason other than force majeure or your own actions, you may notify us of: (i)<\/strong> either the suspension of payment of all or part of the Price until we perform our obligations, or (ii)<\/strong> termination of the Contract, after having formally requested that we perform within an additional reasonable period which has not been complied with. Termination may be immediate if we fail to perform or if it is evident that we will not be able to provide the Services, or if the missed delivery deadline constituted, for you, an essential condition of the Contract. In the event of termination of the sale, the amounts paid shall be refunded to you no later than fourteen (14) days following the date of termination of the Contract, without prejudice to any damages that may be awarded in your favor.<\/p>\n\n\n\n

Updates.<\/strong> We undertake to provide, free of charge, updates to the Services and digital content necessary to maintain their conformity. You will be clearly informed of each update within a reasonable period prior to its installation, as well as of the consequences of failing to install it. Should you refuse to install the necessary updates, we may not be held liable for defects in conformity resulting from the absence of such updates. Any update not necessary to maintain conformity of the Services shall require your consent after you have been duly informed.
You may refuse to install updates not necessary to maintain conformity of the delivered Services and digital content, or uninstall them. In such case, you may terminate the Contract free of charge within thirty days, unless we offer to maintain the Services and digital content without the update<\/p>\n\n\n\n

 <\/p>\n\n\n\n

PERSONAL DATA<\/strong> <\/p>\n\n\n\n

Information.<\/strong> You are informed that, in the course of performing the Services and your use of the Application, we may collect and process Personal Data concerning you. <\/p>\n\n\n\n

Regulations<\/strong>. Such processing is carried out in accordance with the legal and regulatory provisions relating to the processing of personal data and, in particular, French Law No. 78-17 of January 6, 1978 relating to information technology, data files and civil liberties, as amended by the GDPR, as well as any other applicable legislative or regulatory provisions in force.<\/p>\n\n\n\n

Additional Information.<\/strong> The terms governing the collection and processing of Personal Data, as well as the rights you have regarding such data, may be consulted in our Privacy Policy, which you are required to review. <\/p>\n\n\n\n

LIABILITY AND WARRANTIES<\/strong> <\/p>\n\n\n\n

Warranties.<\/strong> We are liable under the statutory warranty against hidden defects resulting from a design or manufacturing defect affecting the Services and digital content provided. You may choose to invoke the warranty against hidden defects relating to the Services and digital content provided, pursuant to Article 1641 of the French Civil Code; in such case, you may choose either rescission of the sale or a reduction of the sale price pursuant to Article 1644 of the French Civil Code. <\/p>\n\n\n\n

Reproduction of Legal Provisions<\/strong> <\/p>\n\n\n\n

The consumer has a period of two years from the supply of the digital content or digital service to obtain implementation of the statutory warranty of conformity in the event of the appearance of a lack of conformity. During a period of one year from the date of supply, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.<\/em><\/p>\n\n\n\n

The statutory warranty of conformity entails the obligation to provide all updates necessary to maintain the conformity of the digital content or digital service for the period provided for in the General Terms and Conditions of Sale.<\/em><\/p>\n\n\n\n

The statutory warranty of conformity entitles the consumer to have the digital content or digital service brought into conformity without undue delay following their request, free of charge and without major inconvenience to them.<\/em><\/p>\n\n\n\n

The consumer may obtain a price reduction by retaining the digital content or digital service, or may terminate the contract and obtain a full refund in exchange for relinquishing the digital content or digital service if: 1\u00b0 The professional refuses to bring the digital content or digital service into conformity; 2\u00b0 Bringing the digital content or digital service into conformity is unjustifiably delayed; 3\u00b0 Bringing the digital content or digital service into conformity cannot occur without costs imposed on the consumer; 4\u00b0 Bringing the digital content or digital service into conformity causes major inconvenience to the consumer; 5\u00b0 The lack of conformity of the digital content or digital service persists despite the professional\u2019s unsuccessful attempt to bring it into conformity. <\/em><\/p>\n\n\n\n

The consumer is also entitled to a price reduction or termination of the contract where the lack of conformity is so serious that it justifies immediate price reduction or termination of the contract. In such cases, the consumer is not required to request prior conformity of the digital content or digital service.<\/em><\/p>\n\n\n\n

Where the lack of conformity is minor, the consumer is only entitled to cancellation of the contract if the contract does not provide for payment of a price. <\/em><\/p>\n\n\n\n

Any period during which the digital content or digital service is unavailable for the purpose of being brought back into conformity suspends the warranty period remaining until the supply of the digital content or digital service is once again compliant.<\/em><\/p>\n\n\n\n

These rights result from the application of Articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code.<\/em><\/p>\n\n\n\n

Any professional who, in bad faith, obstructs the implementation of the statutory warranty of conformity is liable to a civil fine of up to EUR 300,000, which may be increased to up to 10% of the average annual turnover (Article L. 242-18-1 of the French Consumer Code).<\/em><\/p>\n\n\n\n

The consumer also benefits from the statutory warranty against hidden defects pursuant to Articles 1641 to 1649 of the French Civil Code for a period of two years from discovery of the defect. This warranty entitles the consumer to a price reduction if the digital content or digital service is retained, or to a full refund in exchange for relinquishment of the digital content or digital service. <\/em><\/p>\n\n\n\n

ABSENCE OF RIGHT OF WITHDRAWAL<\/strong> <\/p>\n\n\n\n

Absence of Right of Withdrawal.<\/strong> We inform you that insofar as we provide digital content without a tangible medium before expiry of the 14-day period, you do not benefit from a right of withdrawal. If you wish to retain your right of withdrawal, we will only provide your Access Codes upon expiry of the 14-day period.<\/p>\n\n\n\n

Clarifications.<\/strong> Pursuant to Article L.221-28, 13\u00b0 of the French Consumer Code, we ensure that: (i)<\/strong> you have previously given your express consent for performance of the Contract to begin before expiry of the withdrawal period; and (ii)<\/strong> you have acknowledged that you will lose your right of withdrawal. We will provide you with confirmation of your agreement in accordance with the provisions of the second paragraph of Article L. 221-13. <\/p>\n\n\n\n

Artwork Creation Services<\/strong>. We also draw your attention to the fact that you do not benefit from a right of withdrawal with respect to the Artwork Creation Services. Indeed, pursuant to Article L.221-28, 3\u00b0 of the French Consumer Code, the right of withdrawal may not be exercised for contracts concerning the supply of goods made to the consumer\u2019s specifications or clearly personalized.<\/p>\n\n\n\n

TERMINATION OF THE CONTRACT<\/strong> <\/p>\n\n\n\n

Termination for Breach. <\/strong>The Party suffering from the default may, without prejudice to the termination clause set out below, in the event of a sufficiently serious breach by the other Party of any of its obligations, notify the defaulting Party by registered letter with acknowledgment of receipt of the termination of these terms for breach, thirty (30) days after receipt of a formal notice to perform that has remained unsuccessful, pursuant to Article 1224 of the French Civil Code. <\/p>\n\n\n\n

Termination Clause.<\/strong> We reserve the right to suspend and\/or terminate the Contract in the following circumstances: (i) <\/strong>you fail to comply with our Terms of Use, (ii)<\/strong> we receive a complaint against you informing us of behavior or published Content infringing rights or these Terms of Use, or (iii)<\/strong> you fail to pay the Price of the Services. It is expressly agreed that such termination for breach by a Party of its obligations shall occur automatically, the formal notice resulting solely from the non-performance of the obligation, without summons or compliance with formalities.<\/p>\n\n\n\n

Due Payability.<\/strong> It is expressly agreed between the Parties that the debtor of a payment obligation under these terms shall be validly placed in default solely by the due date of the obligation, in accordance with Article 1344 of the French Civil Code.<\/p>\n\n\n\n

Effects.<\/strong> As the services exchanged between the Parties from the conclusion of the Contract until its termination have found their utility progressively through reciprocal performance thereof, they shall not give rise to restitution for the period prior to the last service that did not receive its corresponding consideration. In any event, the injured Party may seek damages before the courts. <\/p>\n\n\n\n

APPLICABLE LAW \u2013 DISPUTES<\/strong> <\/p>\n\n\n\n

Applicable Law.<\/strong> These Terms and Conditions of Sale and the transactions resulting therefrom are governed by French law. They are drafted in the French language. In the event they are translated into one or more languages, only the French version shall prevail in the event of a dispute.<\/p>\n\n\n\n

Amicable Settlement<\/strong>. In the event of a dispute relating to the validity, interpretation, or performance of these Terms and Conditions of Sale, we undertake to attempt to resolve our dispute amicably by contacting our customer service department at contact@heartside.fr<\/a> \/ Heartside, 1 Rue du Milan \u2013 33650 Saint M\u00e9dard d\u2019Eyrans.<\/p>\n\n\n\n

Disputes.<\/strong> Any disputes arising from service provision transactions concluded pursuant to the Contract, concerning their validity, interpretation, performance, termination, consequences, or aftermath, which could not be resolved amicably between us, shall be submitted to the competent French courts under ordinary law conditions.<\/p>\n\n\n\n

Mediation.<\/strong> You are informed that you may in any event resort to conventional mediation, notably through the Consumer Mediation Commission (French Consumer Code, Article L. 612-1) or through existing sector-specific mediation bodies, or to any alternative dispute resolution method (such as conciliation) in the event of a dispute.
The mediator\u2019s contact details are as follows: CM2C, 49 Rue de Ponthieu, 75008 Paris. To refer a matter to the mediator, you must visit the following page: https:\/\/www.cm2c.net\/declarer-un-litige.php<\/a>.<\/p>\n\n\n\n

Competent Courts.<\/strong> If the dispute must be brought before the courts, it is recalled that pursuant to Article L. 141-5 of the French Consumer Code, the consumer may bring proceedings either before one of the territorially competent courts under the French Code of Civil Procedure or before the court of the place where they resided at the time of conclusion of the contract or occurrence of the harmful event.<\/p>\n\n\n\n

European Platform.<\/strong> It is also recalled that, pursuant to Article 14 of Regulation (EU) No. 524\/2013, the European Commission has established an Online Dispute Resolution platform facilitating the independent out-of-court resolution of online disputes between consumers and professionals within the European Union.<\/p>\n","protected":false},"excerpt":{"rendered":"

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